{"id":1493,"date":"2026-01-31T11:37:40","date_gmt":"2026-01-31T11:37:40","guid":{"rendered":"https:\/\/pivotalsl.co.uk\/staging\/4883\/?page_id=1493"},"modified":"2026-02-18T18:18:18","modified_gmt":"2026-02-18T18:18:18","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/pivotalsl.co.uk\/staging\/4883\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n

Pivotal Sound and Lighting Ltd customer privacy notice<\/h2>


This privacy notice tells you what to expect us to do with your personal information. 

What information we collect, use, and why<\/strong> 
 
We collect or use the following information to provide services and goods, including delivery:<\/strong> 
Names and contact details 
Addresses 
Purchase or account history 
Website user information (including user journeys and cookie tracking) 
 
Lawful bases and data protection rights<\/strong> 
 
Under UK data protection law, we must have a \u201clawful basis\u201d for collecting and using your personal information. There is a list of possible lawful bases<\/a> in the UK GDPR. You can find out more about lawful bases on the ICO\u2019s website. 
 
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO\u2019s website. 
 
Your right of access<\/strong> – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.  
 
Your right to rectification<\/strong>\u202f- You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.  
 
Your right to erasure<\/strong>\u202f- You have the right to ask us to delete your personal information.  
 
Your right to restriction of processing<\/strong>\u202f- You have the right to ask us to limit how we can use your personal information.  
 
Your right to object to processing<\/strong>\u202f- You have the right to object to the processing of your personal data.  
 
Your right to data portability<\/strong>\u202f- You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.  
 
Your right to withdraw consent<\/strong>\u202f\u2013 When we use consent as our lawful basis you have the right to withdraw your consent at any time.  
If you make a request, we must respond to you without undue delay and in any event within one month. 
 
To make a data protection rights request, please contact us using the contact details at the bottom of this privacy notice. 
 
Our lawful bases for the collection and use of your data<\/strong> 
 
Our lawful bases for collecting or using personal information to provide services and goods<\/strong> are: 
 
Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 
 
Where we get personal information from<\/strong> 
 
Directly from you 
 
How long we keep information<\/strong> 
 
Your information will be kept for your client term with Pivotal, or unless you request deletion.  
 
Who we share personal information with<\/strong> 
 
Other relevant third parties: 
Freelance technicians and venues to give them a point of contact for the event. 
 
How to complain<\/strong> 
 
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. 
If you remain unhappy with how we\u2019ve used your data after raising a complaint with us, you can also complain to the ICO. 
The ICO\u2019s address:\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f 
Information Commissioner\u2019s Office 
Wycliffe House 
Water Lane 
Wilmslow 
Cheshire 
SK9 5AF 
Helpline number: 0303 123 1113 
Website: https:\/\/www.ico.org.uk\/make-a-complaint<\/a> 
 
Our Contact details<\/strong> 
 
Pivotal Sound & Lighting, Unit 20, Miners Road, Llay Industrial Estate, Llay, WREXHAM, Clwyd, LL12 0PJ, GB 
01978 510 132 
hello@pivotalsl.co.uk<\/a> 
 
 
 
Last updated 10\/02\/2026 <\/p><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1493","page","type-page","status-publish","hentry"],"yoast_head":"\nPrivacy Policy - Pivotal Sound & Lighting Ltd<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pivotalsl.co.uk\/staging\/4883\/privacy-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy Policy - Pivotal Sound & Lighting Ltd\" \/>\n<meta property=\"og:url\" content=\"https:\/\/pivotalsl.co.uk\/staging\/4883\/privacy-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Pivotal Sound & Lighting Ltd\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-18T18:18:18+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/pivotalsl.co.uk\\\/staging\\\/4883\\\/privacy-policy\\\/\",\"url\":\"https:\\\/\\\/pivotalsl.co.uk\\\/staging\\\/4883\\\/privacy-policy\\\/\",\"name\":\"Privacy Policy - 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