{"id":1426,"date":"2026-01-22T16:47:00","date_gmt":"2026-01-22T16:47:00","guid":{"rendered":"https:\/\/pivotalsl.co.uk\/staging\/4883\/?page_id=1426"},"modified":"2026-02-05T00:41:22","modified_gmt":"2026-02-05T00:41:22","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/pivotalsl.co.uk\/staging\/4883\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n<section class=\"wp-block-pivotal-hero-simple hero-simple white center\"><div class=\"container\"><h1 class=\"hero-heading fade-in-up center\">Frequently asked questions<\/h1><\/div><\/section>\n\n\n\n<section class=\"wp-block-pivotal-faqs faqs white\"><div class=\"container\"><h2 class=\"section-heading fade-in-bottom\">General Services<\/h2><div class=\"faq-list fade-in-bottom\"><div class=\"faq\"><button class=\"faq-question\"><h3>What types of events do you cover?<\/h3><img decoding=\"async\" class=\"faq-chevron\" src=\"\/staging\/4883\/wp-content\/themes\/pivotal-custom\/assets\/images\/chevron-right-black.svg\" alt=\"\"\/><\/button><p class=\"faq-answer\">We support a full spectrum of events from live music, theatre and conference talks to keynote speeches and festivals. Whether it\u2019s equipment dry hire or a full production team, we provide support to suit events of any type.<\/p><\/div><div class=\"faq\"><button class=\"faq-question\"><h3>Do you provide both sound and lighting, or can I hire just one service?<\/h3><img decoding=\"async\" class=\"faq-chevron\" src=\"\/staging\/4883\/wp-content\/themes\/pivotal-custom\/assets\/images\/chevron-right-black.svg\" alt=\"\"\/><\/button><p class=\"faq-answer\">Pivotal offers a complete AV set up, thats sound, lighting, full production and displaying your brand in a fantastic way. You can also hire individual elements separately, or let us handle it all.<\/p><\/div><div class=\"faq\"><button class=\"faq-question\"><h3>Can you design a full production package for my event?<\/h3><img decoding=\"async\" class=\"faq-chevron\" src=\"\/staging\/4883\/wp-content\/themes\/pivotal-custom\/assets\/images\/chevron-right-black.svg\" alt=\"\"\/><\/button><p class=\"faq-answer\">Absolutely. Our team can support you from the very beginning of your project to make sure that the complete event from start to finish is planned out and delivered exactly as you want it to be.<\/p><\/div><div class=\"faq\"><button class=\"faq-question\"><h3>Do you work with outdoor as well as indoor venues?<\/h3><img decoding=\"async\" class=\"faq-chevron\" src=\"\/staging\/4883\/wp-content\/themes\/pivotal-custom\/assets\/images\/chevron-right-black.svg\" alt=\"\"\/><\/button><p class=\"faq-answer\">We\u2019re fully equipped for both indoor and outdoor events. The team at Pivotal will supply the most suitable kit for your event, to ensure the best performance on event day.<\/p><\/div><div class=\"faq\"><button class=\"faq-question\"><h3>Do you provide technicians to operate the equipment, or is it hire only?<\/h3><img decoding=\"async\" class=\"faq-chevron\" src=\"\/staging\/4883\/wp-content\/themes\/pivotal-custom\/assets\/images\/chevron-right-black.svg\" alt=\"\"\/><\/button><p class=\"faq-answer\">We\u2019ve got some really experienced technicians at Pivotal, who you can hire as well as the equipment, or offer you training at our warehouse before your dry hire.<\/p><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-pivotal-faqs faqs white\"><div class=\"container\"><h2 class=\"section-heading fade-in-bottom\">Equipment &amp; Hire<\/h2><div class=\"faq-list fade-in-bottom\"><div class=\"faq\"><button class=\"faq-question\"><h3>What equipment is available for dry hire?<\/h3><img decoding=\"async\" class=\"faq-chevron\" src=\"\/staging\/4883\/wp-content\/themes\/pivotal-custom\/assets\/images\/chevron-right-black.svg\" alt=\"\"\/><\/button><p class=\"faq-answer\">Our hire stock covers everything you need; professional audio systems, intelligent lighting, staging, set pieces, AV solutions, and power distribution. Whether you need a single microphone or a full stage setup, we\u2019ve got you covered.<\/p><\/div><div class=\"faq\"><button class=\"faq-question\"><h3>Do you deliver and collect the equipment, or is it collection only?<\/h3><img decoding=\"async\" class=\"faq-chevron\" src=\"\/staging\/4883\/wp-content\/themes\/pivotal-custom\/assets\/images\/chevron-right-black.svg\" alt=\"\"\/><\/button><p class=\"faq-answer\">We offer flexible options. Equipment can be delivered and collected by our team nationwide, shipped via courier, or collected directly from our Wrexham facility.<\/p><\/div><div class=\"faq\"><button class=\"faq-question\"><h3>Is training provided if I dry hire equipment?<\/h3><img decoding=\"async\" class=\"faq-chevron\" src=\"\/staging\/4883\/wp-content\/themes\/pivotal-custom\/assets\/images\/chevron-right-black.svg\" alt=\"\"\/><\/button><p class=\"faq-answer\">Yes. We can provide training at our Wrexham warehouse on collection. Or, you can book one of our skilled technicians to provide on-site support during your event.<\/p><\/div><div class=\"faq\"><button class=\"faq-question\"><h3>What happens if the equipment is damaged during hire?<\/h3><img decoding=\"async\" class=\"faq-chevron\" src=\"\/staging\/4883\/wp-content\/themes\/pivotal-custom\/assets\/images\/chevron-right-black.svg\" alt=\"\"\/><\/button><p class=\"faq-answer\">Things happen, we understand that and have a full list of terms and conditions to go with any hire agreement.<\/p><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-pivotal-faqs faqs white\"><div class=\"container\"><h2 class=\"section-heading fade-in-bottom\">Technical &amp; Setup<\/h2><div class=\"faq-list fade-in-bottom\"><div class=\"faq\"><button class=\"faq-question\"><h3>Do you do site visits before the event?<\/h3><img decoding=\"async\" class=\"faq-chevron\" src=\"\/staging\/4883\/wp-content\/themes\/pivotal-custom\/assets\/images\/chevron-right-black.svg\" alt=\"\"\/><\/button><p class=\"faq-answer\">For larger or more complex events, a site visit is often recommended. This allows us to assess the space, plan logistics, and ensure a seamless setup and performance.<\/p><\/div><div class=\"faq\"><button class=\"faq-question\"><h3>Do you provide staging, rigging, or power distribution as well?<\/h3><img decoding=\"async\" class=\"faq-chevron\" src=\"\/staging\/4883\/wp-content\/themes\/pivotal-custom\/assets\/images\/chevron-right-black.svg\" alt=\"\"\/><\/button><p class=\"faq-answer\">Yes, we provide complete event infrastructure, including staging, truss and rigging systems, power distribution, and set elements. All designed to integrate seamlessly with your production.<\/p><\/div><div class=\"faq\"><button class=\"faq-question\"><h3>How much setup time do you usually need?<\/h3><img decoding=\"async\" class=\"faq-chevron\" src=\"\/staging\/4883\/wp-content\/themes\/pivotal-custom\/assets\/images\/chevron-right-black.svg\" alt=\"\"\/><\/button><p class=\"faq-answer\">Setup times vary depending on the scale and complexity of your event. Once we know the details, we\u2019ll be able to offer a more detailed timeline.<\/p><\/div><div class=\"faq\"><button class=\"faq-question\"><h3>Can you work with other suppliers or integrate with existing venue equipment?<\/h3><img decoding=\"async\" class=\"faq-chevron\" src=\"\/staging\/4883\/wp-content\/themes\/pivotal-custom\/assets\/images\/chevron-right-black.svg\" alt=\"\"\/><\/button><p class=\"faq-answer\">Definitely. We regularly collaborate with venues, production partners, and in-house teams. Whether we\u2019re complementing existing systems or providing additional expertise, we\u2019ll ensure smooth integration across all suppliers.<\/p><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-pivotal-faqs faqs white\"><div class=\"container\"><h2 class=\"section-heading fade-in-bottom\">Booking &amp; Costs<\/h2><div class=\"faq-list fade-in-bottom\"><div class=\"faq\"><button class=\"faq-question\"><h3>How far in advance should I book?<\/h3><img decoding=\"async\" class=\"faq-chevron\" src=\"\/staging\/4883\/wp-content\/themes\/pivotal-custom\/assets\/images\/chevron-right-black.svg\" alt=\"\"\/><\/button><p class=\"faq-answer\">The earlier, the better. Early planning helps secure the best equipment and technical team for your event. However, we can also accommodate short notice projects where possible.<\/p><\/div><div class=\"faq\"><button class=\"faq-question\"><h3>Do you offer package deals for multiple services?<\/h3><img decoding=\"async\" class=\"faq-chevron\" src=\"\/staging\/4883\/wp-content\/themes\/pivotal-custom\/assets\/images\/chevron-right-black.svg\" alt=\"\"\/><\/button><p class=\"faq-answer\">Yes. Following an initial consultation, we\u2019ll design a bespoke package that brings together the right combination of sound, lighting, staging, and technical support, tailored to your event and budget.<\/p><\/div><div class=\"faq\"><button class=\"faq-question\"><h3>What areas do you cover?<\/h3><img decoding=\"async\" class=\"faq-chevron\" src=\"\/staging\/4883\/wp-content\/themes\/pivotal-custom\/assets\/images\/chevron-right-black.svg\" alt=\"\"\/><\/button><p class=\"faq-answer\">We operate across the UK, Europe, and beyond, supporting clients wherever their events take them.<\/p><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1426","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions - Pivotal Sound &amp; 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